Website Privacy Statement

This privacy statement applies to the Gannawarra Shire Council website.

For information about the broader collection and use of personal information by Council, please refer to our Information Privacy and Health Records Policy.


This website privacy statement does not apply to other websites we may link to. We recommend you read the privacy statement when you access another site.

Anonymous access to our site

You can access Council’s home page and browse our website anonymously, without disclosing your personal information.

Collection and use of personal data

Council’s website only collects or records personal information you choose to provide through the ‘Contact Us’ section.

Feedback and survey results may be shared with actioning areas within the organisation to evaluate and improve the customer service experience.

Email addresses and any other contact details you provide will not be added to mailing lists without your consent.

Disclosure of personal information

Council will take all necessary measures to prevent unauthorised access to, or disclosure of, your personal information.

External organisations to which personal information is disclosed include Council’s contracted service providers who perform various services for and on its behalf. These contractors have agreed to be bound by the provisions of the Privacy and Data Protection Act 2014 (VIC). Information provided to these contractors is limited to contact details provided by you whilst contacting us.

We will also ensure that your personal information is not disclosed to other individuals, institutions and authorities outside Council except if required or authorised by law or explicitly permitted by you. For example, in the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (eg in relation to hacking or abusive messages).

Agencies and businesses that we may need to forward your contact details to include but are not limited to:

  • Department of Jobs, Precincts and Regions

  • Department of Environment, Land, Water and Planning
  • Public Records Office Victoria
  • Victoria Police
  • VicRoads

All above mentioned agencies are subject to privacy legislation.

Access and correction

Requests for access to documents containing personal information held by Council are handled under the Freedom of Information Act 1982. For further details, refer to our Freedom of Information page.

Collection and use of site visit data

You can access and browse Council’s website anonymously, without disclosing your personal information. However, when you visit our website, we collect information about your visit using a cookie. Cookies do not collect any personal information. For the most part they are sessional and just contain system-generated values to identify website visiting patterns and preferences.

You have choices with respect to cookies. By modifying your Internet browser settings you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, you will be unable to use services that require registration in order to participate.

The following non-personal information is automatically recorded by our site's web server for statistical and system administration purposes:

  • The Internet Protocol number (this number is assigned to your computer when you access the Internet)

  • The domain name of the account you are using to access the internet (eg,,, etc)

  • The date and time of your visit

  • The pages you accessed and downloaded

  • The address of the last site you visited (if you linked to our site from another website)

  • The operating system you are using (eg Windows NT, Mac PPC, etc)

  • The type of browser you are using (eg Netscape Navigator, Internet Explorer)

We use this data to aggregate information about the length and number of visits to our site and the popularity of various areas of our website. We will not attempt to identify individuals from the above records the server automatically generates, unless it is necessary to investigate a breach of law or regulation.

Security of your personal data

This website uses secure transmission facilities when appropriate. You should be aware that there are risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to Council over the Internet, you might prefer to contact us by telephone or mail.

Internet Payments

When you make payments through a link from our website, the transaction occurs directly between the bank and our payment gateway provider. We cannot access any of your credit card details.

Contact us

Privacy Officer

PO Box 287

Kerang Vic 3579


Telephone: (03) 5450 9333