Service changes due to COVID-19 Stage 3 restrictions
As of 11.59pm on Wednesday, 5 August 2020, all library branches will be closed until further notice.
Library service changes
- All items currently on loan have been extended until after we re-open - no need to worry about overdue items
- Please note that some items from the Libraries Victoria network of library services may not be available for reservation, however our items can still be reserved and will be kept for you, along with any that have already arrived, until after we re-open.
Please help us reduce the risk of COVID-19 by:
- Holding on to your loans rather than making a special trip to return
- Returning through our book chutes only when going out for allowed reasons i.e. grocery shopping, medical etc.
Accessing E- Resources
We have an extensive e-collection that you can access 24/7 including:
- Borrowbox eBooks and eAudiobooks
- Story Box Library
- Britannica Library
- The Computer School
Library membership is free and open to all. As a member, you can borrow up to 30 items including books, 10 DVDs, 10 magazines, audiobooks, magazines and more. You also can use any of our electronic resources, as well as printers, photocopiers and computers. Join here and just bring your some ID and proof of address to the library to activate your full membership.
Children and teens under the age of 18 can become members of Gannawarra Libraries. To become a member come to your local library with your parent or guardian. If they’re not a library member, they should bring a form of ID and proof of their address.
This will allow you to use Gannawarra Library Service's online resources. If you wish to change to a full membership in the future you will need to visit the library with ID. Join here.
As a member of Gannawarra Library Service you are able to request, as well as borrow and return items from any Libraries Victoria branches across the state. This means that you have ready access to over 3,000,000 items! Library regions that offer the Libraries Victoria service include Campaspe, Swan Hill, Central Highlands, Goulburn Valley, High Country, Latrobe City, Mildura, West Gippsland, Wodonga, Casey-Cardinia, Greater Dandenong, Indigo Shire, Melton, Mitchell Shire, Towong Shire, Wimmera Regional, Yarra Libraries, Wellington Shire, Glenelg, Buloke Shire and Moonee Valley.
Gannawarra Library Customer Service Charter
This charter describes the standard of service we aim to achieve in all Gannawarra Library branches. Our commitment is to provide services, resources and programs that are responsive to your needs.
We welcome your ideas and suggestions so that we can continue to improve our service to you, the customer.
We provide a public library service to those who visit, live and work in the Gannawarra Shire. We offer free access to a wide range of information, leisure and technology in a welcoming environment. We provide facilities that include spaces for meeting, studying and training, as well as opportunities for social interaction and lifelong learning.
We welcome everyone to our libraries and encourage use by all. Membership to the library is free.
Our staff will provide:
Safe, welcoming environments where you will feel at ease.
Fair and equal access to our services and programmes.
Convenient hours of opening.
Book chutes for returning items when the library is closed.
Free internet access at all library branches.
Our staff will:
Continually assess and develop our collections to meet the needs of our customers.
Provide up-to-date information on the availability of items held in any of our branches via our catalogue.
Ensure resources held in the library collections are clearly signed, tidy, in order and easily located.
Promote the use of technology in a safe, smart and responsible way.
Our staff will:
Be helpful, friendly and courteous and your needs will be treated with respect and confidentiality.
Wear identification badges so that you can easily recognise them.
Respect and protect your private information.
Have the skills, training and experience to do their jobs well.
Provide assistance in using the library’s services and resources.
Acknowledge you courteously if you are waiting for assistance and will attend to you promptly.
Aim to respond to enquiries:
In person or on the phone, while you wait
From telephone messages, mail or email within 2 working days
If an answer cannot be provided in the above time frame, advise you how long it will take, with a maximum of 10 working days
Our partnership with you
We ask that you:
Treat our staff with respect and courtesy so that they can deliver the best possible service to you.
Respect the rights of other customers whilst using library facilities.
Ensure children in your care are appropriately supervised whilst in the library.
Take care of the items you borrow and return them on time.
Work with us to solve any problems you may have.
We will consult you on major issues affecting the service and keep you informed about changes and developments. We are happy to listen to your views about the library service.
If you need to contact us to discuss a matter that concerns you, write, email or phone:
Library Services Manager, Gannawarra Library Service
Cnr Shadforth Street & Murray Valley Highway
Kerang VIC 3579
Phone: 5452 1546