Home and Community Care (HACC) Services

Gannawarra Shire Council provides a range of HACC (Home and Community Care) support services designed to assist and maintain a person's independence and quality of life at home and in the local community.

These services provide assistance to older people, younger/adult people with disabilities, their carers and families.

What is HACC?

HACC is a state and commonwealth government funded program that provides funding for services to support older people and people with disabilities and their carers.

The aim of this program is to provide basic support and assistance to people living at home who are unable to undertake daily tasks and who wish to continue living independently.

Further information on HACC Guidelines

Assessment

An assessment is the gateway to Gannawarra Shire HACC services and establishes the expectations and understandings of the client, and their carer and sets up the initial pathway through our service system.

Our assessment approach aims to build on client and carer strengths and abilities with a focus on improving their quality of life, social participation and functional capacity.

All clients receive a Living at Home assessment, which is a holistic person centred assessment, conducted by a health professional. The Community Care Team prides itself on the collaborative partnership it has with local and regional health services.

The assessment process develops and identifies what’s important to and for clients to remain living independently at home. The Assessment Officer can also discuss alternative options and assist with referrals to other programs that may be able to further assist you or be more appropriate to meet your needs. In some circumstances, short term, time-limited services may be provided to customers who are ineligible for ongoing support.

The assessment process includes the client and, if required, their carer or other persons as appropriate.

Cost

A fee is charged for each service according to the Victorian Home and Community Care (HACC) Program Fees Policy. The fee is established with the client at the time of assessment.

User Rights and Responsibilities

Your rights:

  • The right to respect for your individual human worth, dignity and privacy.
  • The right to be assessed for access to services without discrimination.
  • The right to receive a H.A.C.C. service where you are eligible, regardless of your capacity to pay.
  • The right to pursue any complaint about service provision without the fear of retribution.
  • The right to involve an advocate of your choice.
  • The right to knowledge about and access to information of processes, both internal and external, for handling complaints.

Your responsibilities:

  • To respect the dignity and rights of persons providing the services.
  • To respect the dignity and rights of other clients.
  • To take responsibility for the results of the decisions you make.
  • To cooperate with the service provider in the provision of your services.
  • To inform your service provider of any complaints you may have with the service.