Victorian Home and Community Care Program

What is HACC?

The Home and Community Care (HACC) Program provides services for frail older people, younger people with disabilities and their carers.

The program funds around 470 agencies to support nearly 300,000 people.

HACC services provide basic support and maintenance to people living at home to help avoid premature or inappropriate admission to long-term residential care. The Australian and Victorian governments jointly fund the HACC program. Local governments also make significant contributions. Feed paid by people who use HACC services also contribute to the resources available to the program.

In may 2013, the Victorian and Commonwealth Governments announced an agreement to implement the National Disability Insurance Scheme (NDIS) from July2016. As part of this agreement, management of the HACC program will be split.

Services for older people (people aged 65 and over and 50 and over for Aboriginal people) will be directly funded and managed by the Commonwealth Government. Services for younger people (people aged under 65 and under 50 for Aboriginal people) will be funded and managed solely by the Victorian Government, until the National Disability Insurance Scheme (NDIS) is full operation.

The Commonwealth and Victorian Governments have agreed to work together to retain the benefits of Victoria's HACC service system.

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An assessment is the gateway to Victorian HACC services and establishes the expectations and understandings of the client, and their carer and sets up the initial pathway through our service system.

Our assessment approach aims to build on client and carer strengths and abilities with a focus on improving their quality of life, social participation and functional capacity.

All clients receive a Living at Home assessment, which is a holistic person centred assessment, conducted by a health professional. The Community Care Team prides itself on the collaborative partnership it has with local and regional health services.

The assessment process develops and identifies what’s important to and for clients to remain living independently at home. The Assessment Officer can also discuss alternative options and assist with referrals to other programs that may be able to further assist you or be more appropriate to meet your needs. In some circumstances, short term, time-limited services may be provided to customers who are ineligible for ongoing support.

The assessment process includes the client and, if required, their carer or other persons as appropriate


A fee is charged for each service according to the Victorian Home and Community Care (HACC) Program Fees Policy. The fee is established with the client at the time of assessment.

User Rights and Responsibilities

Your rights:

  • The right to respect for your individual human worth, dignity and privacy.
  • The right to be assessed for access to services without discrimination.
  • The right to receive a H.A.C.C. service where you are eligible, regardless of your capacity to pay.
  • The right to pursue any complaint about service provision without the fear of retribution.
  • The right to involve an advocate of your choice.
  • The right to knowledge about and access to information of processes, both internal and external, for handling complaints.

Your responsibilities:

  • To respect the dignity and rights of persons providing the services.
  • To respect the dignity and rights of other clients.
  • To take responsibility for the results of the decisions you make.
  • To cooperate with the service provider in the provision of your services.
  • To inform your service provider of any complaints you may have with the service.