Commonwealth Home Support Program
The CHSP will help frail, older people (65 years and over, or 50 years and over for Aboriginal and Torres Strait Islander people) who are living in the community to maximise their independence. Through the delivery of timely, high quality entry-level support services which take into account each person's individual goals, preferences and choices - and underpinned by a strong emphasis on restorative approaches, including wellness and reablement - the CHSP will help its clients stay living in their own homes for as long as they can and wish to do so.
Frail, older clients ages over 65 years and over (50 years and over for Aboriginal and Torres Strait Islander people) will be the direct service recipients of planned respite services, which will allow regular carers to take a break from their usual caring duties.
The CHSP aims to support frail, older people to live as independently as possible, in their own home and community, for as long as they can and wish to do so through the provision of timely, entry-level home support services. Where the frail, older person has a carer, the CHSP will also support the care relationship between CHSP clients and their carers who provide the support necessary to help the older person stay at home.
The objectives of the CHSP are to:
- Provide high-quality support, at low intensity on a short-term or ongoing basis, or higher intensity services delivered on a short-term or episodic basis, to frail, older people to maximise their independence at home and in the community for as long as they choose, thereby enhancing their wellbeing and quality of life
- Support frail, older clients aged 65 years and over (50 years and over for Aboriginal and Torres Strait Islander people) through the direct service delivery of planned respite services, which will allow regular carers to take a break from their usual caring duties
- Support clients to delay, or avoid altogether, the need to move into more expensive forms of aged care, such as Home Care Packages or residential aged care, so that whole-of-system aged care cost can be kept at a sustainable level as the population ages and the number of people requiring care increases
- Ensure that all clients, including those with special needs, have equality of access to services that are socially and culturally appropriate and free from discrimination
- Facilitate client choice - to enhance the independence and wellbeing of older people, and ensure that services are responsive to the needs of clients
- Provide a standardised assessment process which encompasses a holistic view of clients needs
- Provide flexible, timely services that are responsive to local needs.
My Aged Care
My Aged Care will be the main entry point to the aged care system in Australia. The vision for My Aged Care is to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access serviced available to them.
My Aged Care includes:
- A central client record to facilitate the collection and sharing of client information between the client and their representatives, assessors and service providers.
- A national contact centre and website to provide information on aged care. The My Aged Care contact centre facilitates client registration to create a client record and conducts screening to identify client needs.
- My Aged Care contact centre staff and assessors use the National Screening and Assessment Form (NSAF) to ensure a nationally consistent and holistic screening and assessment process. This includes face to face assessment undertaken by Regional Assessment Services and Aged Care Assessment Teams.
- Web-based portals for clients, assessors and service providers to access client records and interact with My Aged Care.
A fee is charged for each service according to the CHSP Client Contribution Framework. The fee is established with the client at the time of assessment.
User Rights and Responsibilities
- The right to respect for your individual human worth, dignity and privacy.
- The right to be assessed for access to services without discrimination.
- The right to receive a H.A.C.C. service where you are eligible, regardless of your capacity to pay.
- The right to pursue any complaint about service provision without the fear of retribution.
- The right to involve an advocate of your choice.
- The right to knowledge about and access to information of processes, both internal and external, for handling complaints.
- To respect the dignity and rights of persons providing the services.
- To respect the dignity and rights of other clients.
- To take responsibility for the results of the decisions you make.
- To cooperate with the service provider in the provision of your services.
- To inform your service provider of any complaints you may have with the service.
(Ph) 5450 9333